Hard mode is truly hard, as in you can't just play through it, it really is a challenge and requires some time.
Normal mode is just the opposite, and quite a bit of it can be PuGged as well. In fact, normal mode should be called easy mode. After hard mode, they did dumb down the normal mode AI a bit by removing all those AoE scattering nerfs, tendency to kite, and stuff like that.
I do agree that normal mode is easy enough, and personally it would require a lot more people with your wife's dilemma for ANet to even consider it.
/notsigned
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